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We want you to be completely satisfied with your purchase from Contraband Sports. If you are not happy with your new product(s), please follow the read below. Unless otherwise noted, you can return any item within 30 days used or new. We understand at times you might have to use a product to determine if its for you, and we allow for this.
In order to return or exchange an item, please contact us and make sure to return the item to us within 30 days. Typical transit times are 2-7 days so please allow for this when contacting us to return an item.
Items are refunded in full except in the case that they are smelly, dirty, wet, moldy, or in otherwise poor condition. All products are expected to be returned in a condition that is sell-able in some manner. Each return is inspected and verified that it meets our expectations.
In many cases, we will email a return label and cover the fees. The exception is ordering two sizes and returning one. In this case we do refund the returned item in full, minus return shipping. Any questions on this policy, please let us know.
If you have any questions about your return, please contact us through our contact form or use our live messenger chat to inquire.
We utilize a variety of shipping methods which might include USPS, UPS, Fedex, DHL or another carrier. All products include shipping in the price and those products will be shipped at the cheapest rate which is commonly USPS under 1lb and over 1lb we may utilize UPS, Fedex, DHL or another carrier who is offering the best price. Average delivery time is 1-7 days for free shipping.
Expedited shipping is available for a fee, packages sent expedited commonly deliver domestically in 1-3 days. If you need to know the delivery estimate, please submit your order and contact us immediately so we can check your shipping address, carrier, and estimate for delivery.
We do understand that some customers only have a UPS deliverable address or a USPS address, in those cases, please contact us so we can adjust, some fees may apply and would be invoiced if a specific method that is more expensive is chosen by the customer.
All packages are commonly processed within 24-48 hours of ordering, shipping for USPS is 6 days a week (Monday - Saturday), shipping of other carriers are 5 days a week (Monday - Friday).
If you have any questions at all, please contact us on our contact form or use our Messenger app.